Exchange Policy
At Cozy Section, customer satisfaction is our priority. Products may be exchanged under the following terms and conditions:
- Customers may request an exchange within 7 days from the date of delivery only if the product has a manufacturing defect or does not match the agreed specifications.
- The defect must be reported within the specified period, accompanied by clear photos showing the issue.
- Cozy Section reserves the right to inspect the product before approving the exchange request to verify the reported issue.
- If a manufacturing defect or an error on the part of Cozy Section is confirmed, the company will bear all shipping and exchange costs.
- If the exchange request is due to the customer's preference to change the color, size, or design, and the product is not custom-made, the customer will bear the shipping costs, subject to Cozy Section's approval.
Exchange is not applicable in the following cases:
- Products that are custom-made, tailored, or manufactured according to the customer's requested dimensions, colors, fabrics, or specifications, unless they have a manufacturing defect or do not match the agreed specifications.
- Products that have been damaged or misused after delivery.
- Products that have been modified, disassembled, or installed by any party not authorized by Cozy Section.
Return Policy
As most Cozy Section products are designed and manufactured specifically according to each customer's order, custom-made or specially manufactured products cannot be returned once production or manufacturing has begun.
The following exceptions apply:
- Customers may request a return within 3 days from the date of delivery only if the product has a manufacturing defect or does not match the agreed specifications.
- The return request must be submitted within the specified period, clearly stating the reason for the request and including photos of the product.
- Cozy Section reserves the right to inspect the product to verify the reported defect or discrepancy.
- If a manufacturing defect or non-conformity is confirmed, the customer may choose one of the following remedies:
- Product replacement.
- Product repair at no additional cost.
- Full refund of the purchase amount.
- Cozy Section will cover all shipping costs if the return is due to a manufacturing defect or an error on the part of the company.
Returns are not accepted in the following cases:
- The customer changes their mind after production or manufacturing has begun.
- Products that are custom-made or manufactured according to the customer's requested dimensions, colors, fabrics, or specifications, unless they have a manufacturing defect or do not match the agreed specifications.
- Damage resulting from misuse, improper storage, or transportation after delivery.
- Damage caused by installation, modification, or repairs performed by any party not authorized by Cozy Section.
